Frequently Asked Questions

1. How long does delivery take for local and nationwide orders?

  • Local deliveries typically arrive within 1-3 business days, while nationwide deliveries are estimated to take 3-5 business days. Please note that delivery times may vary depending on your location and the specific item.

2. What is the delivery time for Recliners?

  • Recliners require specialized handling and transportation, which can extend the delivery time to up to 2 weeks. We appreciate your understanding as we ensure your Recliner arrives in perfect condition.

3. How are shipping costs calculated?

  • Shipping costs are calculated based on factors such as the size, weight, and destination of your order. You can get an accurate shipping quote during the checkout process.

4. Can I track my order during transit?

  • Absolutely! We provide a real-time tracking option for all our orders that are able to be transported through our Couriers. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your delivery. For items such as our Recliners and Beds, our suppliers will deliver it themselves via their own in-house logistics.

5. Can I schedule a specific delivery date and time?

  • While we strive to accommodate delivery preferences, specific delivery dates and times may be subject to availability in your area. You can provide your preferred date and time during checkout, and we will do our best to accommodate your request.

6. What should I do if my order arrives damaged?

  • While we take every precaution to ensure your items are delivered safely, if you receive a damaged order, please contact our customer support immediately. We'll work with you to resolve the issue promptly.

7. Can I change my delivery address after placing an order?

  • We understand that circumstances can change. If you need to update your delivery address, please reach out to our customer support as soon as possible. Note that address changes may impact delivery times.

8. Can I cancel my order after it's been placed?

  • If you need to cancel your order, please contact us as soon as possible. Order cancellation requests are subject to review and may be processed based on the current status of your order.

9. Is there a warranty on the items I purchase?

  • Yes, all of our items come with a manufacturer's warranty. Warranty details can vary by product and brand. Please refer to the product description or contact our customer support for specific warranty information.

10. What is your return and exchange policy?

  • We want you to be completely satisfied with your purchase. Please review our detailed return and exchange policy on our Returns page for information on the process and eligibility.

11. Do you offer international shipping?

  • Currently, we offer nationwide shipping within South Africa. We do not offer international shipping at this time.

12. How can I contact your customer support team?

  • Our friendly customer support team is here to assist you. You can reach us through the Contact Us page on our website, or you can call us on 087 822 1091 during our business hours.

We hope this FAQ section addresses your most common inquiries. If you have any further questions or need assistance, please don't hesitate to get in touch. Your satisfaction is our top priority.11