INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will I receive my order?

Our extensive network covers both local and nationwide deliveries, with local deliveries arriving within 1-3 business days, and nationwide deliveries typically taking 3-5 business days. For those seeking ultimate relaxation with our Recliners, please note that they can take up to 2 weeks for delivery due to specialized handling and transportation.

In special curcumstances where your Recliner Set have to be manufactured, we will be in contact before manufacturing comence.

Will I receive the same product that I see in the picture?

At Online Furniture Warehouse, we understand the importance of transparency and trust when it comes to online shopping. We take great care in providing accurate and detailed product images to give you a clear representation of what you can expect. Rest assured, when you shop with us, you will receive the same high-quality furniture that you see in the pictures. We strive to maintain the utmost consistency between the product images and the actual items you receive, ensuring a delightful shopping experience. If you have any further inquiries or need assistance, our dedicated customer support team is always here to help. Happy shopping!

Where can I view my sales receipt?

To view your sales receipt, please follow these simple steps:

  1. Log in to your account: Visit our website and log in using your registered email address and password. If you don't have an account yet, you may need to create one using the same email you used for your purchase.

  2. Access your order history: Once logged in, navigate to your account dashboard or profile page. Look for an option "My Orders". Click on it to view a list of your past orders.

  3. Locate the receipt: Find the specific order for which you need the sales receipt and click on it to open the order details.

  4. Download or print the receipt: Within the order details, you should be able to see an option to view or download the sales receipt. Click on it to open the receipt as a PDF file. From there, you can save it for your records or print it if needed.

If you encounter any difficulties or have any questions, our friendly customer support team is always available to assist you. Feel free to reach out to us via phone or email, and we'll be more than happy to help you access your sales receipt. Thank you for shopping with us

How can I return an item?

We understand that sometimes a product might not meet your expectations, and we're here to make the return process as smooth as possible. To initiate a return for an item, please follow these steps:

  1. Review our Return Policy: Before proceeding with the return, please take a moment to review our Return Policy on our website. Ensure that your item is eligible for a return and falls within the specified return window.

  2. Contact Customer Support: Reach out to our customer support team to initiate the return process. You can do this by phone, email, or through the contact form on our website. Provide the following information:

    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return.
  3. Wait for Return Authorization: After receiving your return request, our customer support team will guide you through the process and issue a return authorization if your request meets the return policy criteria.

  4. Package the Item Securely: Once you have received the return authorization, carefully package the item in its original packaging or a suitable alternative. Make sure to include all accessories and documentation that came with the product.

  5. Label the Package: Clearly label the package with the return address provided by our customer support team. This will ensure that the item is returned to the correct location.

  6. Ship the Item: Take the package to your preferred shipping carrier and send it back to us. We recommend using a trackable shipping method to ensure safe delivery.

  7. Await Confirmation: Once the returned item is received and inspected at our warehouse, we will process the return and notify you via email or phone regarding the status of your refund or exchange.

Please note that the return process duration may vary depending on your location and the shipping method used. We will do our best to process your return as quickly as possible and provide you with updates along the way.

If you have any questions or need further assistance with the return process, feel free to contact our customer support team. We are here to help and ensure your satisfaction with our products and services. Thank you for shopping with us!

Will you restock items indicated as “out of stock?”

At Online Furniture Warehouse, we understand the importance of offering a wide range of products to cater to our valued customers' needs. If an item is currently indicated as "out of stock," rest assured that we strive to restock popular products regularly. We value your patience and loyalty, and we make every effort to replenish our inventory as quickly as possible. To stay updated on restocking notifications, you can sign up for our newsletter or follow us on social media. Additionally, our dedicated customer support team is always available to assist you with any inquiries or provide information about specific products. Thank you for choosing Online Furniture Warehouse for all your shopping needs, and we look forward to serving you with the best products and service.

Where can I ship my order?

At Online Furniture Warehouse, we are thrilled to offer nationwide shipping across South Africa. You can ship your order to any location within the country, and we will ensure it reaches your doorstep safely and on time. Whether you reside in bustling cities, tranquil suburbs, or remote areas, our reliable shipping partners are equipped to deliver your package with care and efficiency. Rest assured, no matter where you are, we are committed to providing you with the best shopping experience. Simply place your order with us, and we'll take care of the rest. Thank you for choosing Online Furniture Warehouse for your shipping needs!

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